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Trade FAQ

Everything importers ask us

MOQ, pricing basis, payment, lead time, container quantities, certifications and partnership — the questions we answer for distributors and contractors every week.

Orders & MOQ

What is your minimum order quantity (MOQ)?

For stone-coated metal and resin tiles our practical MOQ is one 20ft or 40HQ container per product line, so you receive a full, freight-efficient load. Smaller trial orders and samples can be arranged separately — ask us.

Can I mix products, profiles and colours in one container?

Yes. Most distributor orders are mixed loads — several profiles and colours plus the matching ridge, valley and accessory pieces — so you can serve a range of jobs from one shipment.

Do you supply samples?

Yes. We send physical tile samples and colour chips so you and your customers can check texture and colour before ordering. Sample and courier terms are confirmed on request.

Pricing & Payment

Are prices FOB or CIF?

We quote both. FOB (China port) is the most common basis for distributors with their own forwarder; we also quote CIF to your destination port if you prefer us to arrange freight.

What payment terms do you accept?

Standard export terms — typically a deposit by T/T with the balance against shipping documents, and L/C at sight for larger orders. Exact terms are agreed per order.

How is landed cost calculated?

Landed cost per ㎡ = FOB tile price + freight ÷ ㎡ per container + duty + local handling. Because the tiles are light, freight per ㎡ is low — we provide the coverage and weight figures you need to calculate it.

Shipping & Lead Time

What is your production lead time?

Typical lead time is a few weeks from confirmed order and deposit, depending on quantity, colour and season. We confirm the exact date on your order.

How much roof area fits in a container?

Roughly 2,500–3,000 ㎡ of stone-coated metal tile per 40HQ, and 2,000–2,800 ㎡ of resin tile. See our container-loading guide for the full breakdown.

Which ports do you ship from and to?

We ship from major North-China ports and deliver to any commercial destination port worldwide. Tell us your port and we will quote freight.

Products & Quality

What certifications and test reports can you provide?

ISO 9001 / 14001, and third-party test reports including salt-spray (ASTM B117), fire rating, and wind-uplift, plus CE / SGS / BV inspection on request. See the Downloads page.

What warranty do the tiles carry?

Stone-coated metal tiles are designed for a 40–50 year service life with a colour/coating warranty; resin tiles for 20–30 years. Written warranty terms are issued with the order.

Can you produce OEM / custom colours and branding?

Yes. We offer custom colours within our stone-chip and ASA ranges and OEM packaging/branding for distributors building their own label. Minimums apply.

Support & Partnership

Do you offer distributor or exclusive-agent terms?

Yes. We work with distributors and, in suitable markets, exclusive agents. See our Become a Distributor page for how the partnership works.

Do you help with installation guidance?

We provide installation guides for both metal and resin tiles, and remote support for your fitting teams. For factory-line customers we train operators on site.

Do you sell the machines that make the tiles?

Yes — we supply, install and commission complete turnkey stone-coated tile production lines and train your operators. See our factory-line guide.

Still have a question?

Message our export team directly — we usually reply within one business day.

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